Excellence in Technical Customer Service
E-Learning
Description
In this course, students practice skills and apply principles for providing face-to-face customer service to customers with technical issues.
In this course, students practice skills and apply principles for providing face-to-face customer service to customers with technical issues.
Upon successful completion of this course, students will be able to:
- meet the customer.
- diagnose the customer's issue.
- deliver solutions.
Customer service professionals providing technical support or service, on-site or by way of call center or email.
| Lesson Id | Title | Description |
|---|---|---|
| 1 | Meeting the Customer |
Be a - People Person Represent Your Company Relate to the Customer |
| 2 | Diagnosing Issues |
Deal with a Customers Misrepresentations Determine the Customers Need Troubleshoot the Customers Problem |
| 3 | Delivering Solutions |
Finalize the Solution Educate the Customer Deliver Bad News Achieve Performance Standards Close the Contact |
Self-Paced
Free
This course includes: :
Full lifetime access