E-mail Etiquette


Description
This course teaches students how to use e-mail effectively. Students will learn how to write effective messages and e-policies, use e-mail accessories and passwords, and prevent your password from being stolen. Course activities also cover using the subject line, considering your recipient, managing e-mail volume, following netiquette guidelines, attaching files, preparing for recipient reactions, and using emoticons effectively. Students also learn about the differences between writing online and traditional paper-based writing, achieving e-mail message objectives, using correct punctuation, constructing effective sentences and paragraphs, editing your e-mail messages, and using active voice in writing. The manual is designed for quick scanning in the classroom and filled with interactive
| Lesson Id | Title | Description |
|---|---|---|
| 1 | E-mail basics |
E-mail characteristics E-mail programs When to use e-mail Writing an e-mail message |
| 2 | E-mail policies |
Company policies Copyright laws, viruses, and liability |
| 3 | E-mail features and security |
Features of an e-mail program Securing e-mail |
| 4 | E-mail messages |
Message headers E-mail message body |
| 5 | E-mail effectiveness |
E-mail recipients Message management |
| 6 | Netiquette guidelines |
Netiquette style Emoticons and abbreviations |
| 7 | Composing online correspondence |
Online communication Language and punctuation Efficient writing habits |