Information Technology

MS-721T00: Collaboration Communications Systems Engineer

Instructor-Led 10 Agenda

Description

This training course is designed to give participants the knowledge and skills to become a Collaboration Communications Systems Engineer. They will gain hands-on experience configuring and deploying Microsoft Teams Phone, meetings and certified devices including Microsoft Teams Rooms and Surface Hub. The course will also cover how to manage and monitor Teams Phone, meetings, and certified devices using the Microsoft Teams admin center, PowerShell, the Microsoft Teams Rooms Pro Portal, and the Call Quality Dashboard. In addition, the course will cover configuring and deploying Microsoft Teams Phone with PSTN connectivity through Microsoft Calling Plans, Operator Connect, Teams Phone Mobile, and Direct Routing.

Course Overview

Course Objective

Introduction to Teams meetings and calling
Plan for Teams Phone
Plan for Microsoft Teams Rooms and Surface Hub
Plan and optimize network performance for Teams media
Configure and deploy Teams Phone
Configure and deploy Teams Phone with Direct Routing
Extend Teams Phone with additional services
Manage meetings and events experiences
Guided project - Create and assign Teams policies to meet business requirements in Microsoft Teams
Configure and manage voice users
Configure auto attendants and call queues
Configure, deploy, and manage Teams devices
Guided project - Prepare meeting room experiences
Monitor and troubleshoot Teams collaboration communications systems

Who Should Attend

This course is suitable for Systems Engineers, Network Administrators, IT support

Plan for Teams Phone Lesson Id 1

Plan for Teams Phone

Plan and optimize network performance for Teams media Lesson Id 2

Plan and optimize network performance for Teams media

Migrate voice services from Skype for Business Server to Teams Lesson Id 3

Migrate voice services from Skype for Business Server to Teams

Configure and deploy Teams Phone Lesson Id 4

Configure and deploy Teams Phone

Configure auto attendants and call queues Lesson Id 5

Configure auto attendants and call queues

Configure and deploy Teams Phone with Direct Routing Lesson Id 6

Configure and deploy Teams Phone with Direct Routing

Extend Teams Phone with additional services Lesson Id 7

Extend Teams Phone with additional services

Configure and manage voice users Lesson Id 8

Configure and manage voice users

Configure, deploy, and manage Teams devices Lesson Id 9

Configure, deploy, and manage Teams devices

Monitor and troubleshoot Teams collaboration communications systems Lesson Id 10

Monitor and troubleshoot Teams collaboration communications systems

Lesson Id	Title	Description
1	Plan for Teams Phone	Plan for a basic Teams Phone deployment.<br />Plan for advanced Teams Phone calling options.<br />Plan for Teams phones and devices.
2	Plan and optimize network performance for Teams media	Describe Teams network requirements<br />Evaluate organizational bandwidth requirements with the Teams Network planner<br />Assess network using the Teams Network Assessment Tool<br />Optimize network and WiFi for media flow<br />Optimize media flow with QoS
3	Migrate voice services from Skype for Business Server to Teams	Understand how Skype and Teams interact<br />Plan implementation of Skype for Business Server Hybrid<br />Describe the pre-requisites required for migration<br />Configure Skype for Business Server Hybrid<br />Migrate users and devices to Teams
4	Configure and deploy Teams Phone	Configure emergency calling addresses<br />Manage Microsoft Calling Plan numbers<br />Setup and manage Operator Connect and Teams Phone Mobile<br />Understand Teams Phone policies and configuration options<br />Configure Audio Conferencing and Communication Credits
5	Configure auto attendants and call queues	Describe the differences between auto attendants and call queues.<br />Design an auto attendant to gather information from callers.<br />Explain how to set up auto attendants to implement your plan.<br />Demonstrate how to plan call queues to manage many callers.<br />Describe how to configure call queues to alert agents and route calls.<br />Explain how to plan licensing for auto attendants and call queues.
6	Configure and deploy Teams Phone with Direct Routing	Explain how to configure and connect a Session Border Controller (SBC).<br />Describe the process for configuring simple and advanced voice routing.<br />Describe how to provision users, implement number translation, create, and assign dial plans.<br />Explain how to configure and connect a Survivable Branch Appliance (SBA).
7	Extend Teams Phone with additional services	Describe how Teams Phone interacts with other Microsoft services.<br />Configure and integrate third-party policy-based compliance recording.<br />Configure and integrate third-party contact center solutions.<br />Design and register Voice Bots for custom developed solutions.
8	Configure and manage voice users	Enable users for Teams Phone using Calling Plans, and Teams Phone Mobile or Operator Connect if it's configured for your tenant.<br />Enable users for Direct Routing.<br />Manage per-user options for Teams Phone.
9	Configure, deploy, and manage Teams devices	Understand scenarios for using Teams phones, Teams displays, and Microsoft Teams Rooms with voice services.<br />Differentiate between the different options for deployment and management of devices.<br />Deploy Teams phones and Teams displays.<br />Configure Teams Phone for Microsoft Teams Rooms.<br />Manage Teams devices in the Teams admin center and Teams Rooms Pro Management Portal.
10	Monitor and troubleshoot Teams collaboration communications systems	Diagnose and troubleshoot phone number assignment<br />Diagnose and troubleshoot Microsoft Teams client issues<br />Diagnose and troubleshoot call failures and quality issues<br />Report on and troubleshoot Teams calls with the Call Quality Dashboard (CQD)<br />Diagnose and troubleshoot Direct Routing issues<br />Troubleshoot and monitor Teams devices using the Teams Rooms Pro portal