Cisco Implementing Cisco Unified E-Mail and Web Interaction Manager Enterprise v2.0 (UEIME)
E-Learning
Description
Cisco Unified E-Mail and Web Interaction Manager Enterprise (UEIME) v2.0 is intended for installation engineers, system administrators, database administrators, sales engineers, and others who are responsible for installing and maintaining the Cisco Unified Web and E-Mail Interaction Manager installation, which includes a common platform and one or both of the following applications: Cisco Unified E-Mail Interaction Manager (EIM) and Cisco Unified Web Interaction Manager (WIM).
Cisco Unified E-Mail and Web Interaction Manager Enterprise (UEIME) v2.0 is intended for installation engineers, system administrators, database administrators, sales engineers, and others who are responsible for installing and maintaining the Cisco Unified Web and E-Mail Interaction Manager installation, which includes a common platform and one or both of the following applications: Cisco Unified E-Mail Interaction Manager (EIM) and Cisco Unified Web Interaction Manager (WIM).
Upon completing this course, the learner will be able to meet these overall objectives:
Describe, at a high level, the features of Cisco Unified EIM and Cisco Unified WIM
Describe the architecture of Cisco Unified EIM and Cisco Unified WIM
Understand user management
Create and manage an entire Knowledge Base Understand administration
Describe the use of the Agent Console Describe the use of the Agent Console
Describe Cisco Unified CCE Integration and Configuration
Describe management tools for monitoring and reporting
Understand tactics for troubleshooting
The course is for sales engineers, installers, consultants, application support staff and IT personnel who will be able to perform all aspects of the installation and maintenance of the Cisco Unified EIM and WIM applications.
| Lesson Id | Title | Description |
|---|---|---|
| 1 | Course Outline |
Module 1: Understanding the Features of Cisco Unified EIM and Cisco Unified WIM Module 2: Architecture Installation Planning and Environment Installation Module 3: User Management Module 4: The Knowledge Base Module 5: Administration Module 6: Agent Console Module Module 7: Cisco Unified CCE Integration and Configuration Module 8: Cisco Unified Web Interaction Manager Module 9: Management Tools: Monitors and Reporting Module Module 10: Tactics for Troubleshooting |
Self-Paced
Free
This course includes: :
Full lifetime access