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Organizational Communication

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Description

This course teaches basic communication terms and organization basics. Students will learn how to communicate effectively, motivate employees, overcome communication barriers, develop leadership habits, understand how communication flows within an organization, develop networks, and identify the roles that individuals fulfill in an organization. Course activities also cover applying technology to organizational communication, discussing innovation and change, examining how environmental context affects communication, and discussion how power and politics affect an organization. Students will also learn how to manage change, stress, conflict, and empower individuals. The manual is designed for quick scanning in the classroom and filled with interactive exercises that help ensure student suc

This course teaches basic communication terms and organization basics. Students will learn how to communicate effectively, motivate employees, overcome communication barriers, develop leadership habits, understand how communication flows within an organization, develop networks, and identify the roles that individuals fulfill in an organization. Course activities also cover applying technology to organizational communication, discussing innovation and change, examining how environmental context affects communication, and discussion how power and politics affect an organization. Students will also learn how to manage change, stress, conflict, and empower individuals. The manual is designed for quick scanning in the classroom and filled with interactive exercises that help ensure student success.

This course is intended for customer service professionals with any level of experience who want to expand their knowledge, improve their skill set, and increase the understanding of customer benefits.

Lesson Id Title Description
1 Communication basics Effective communication
Organizational management
Organization types and characteristics
Communication flow
2 Leadership and motivation Communication and leadership
Communication and motivation
3 Relational context and organizations Relational context
Relationships and organizations
4 Technology in the workplace Workplace technology
Impact of technology
Technology guidelines
5 Context, stress, and managerial tools Environmental context
Stress and communication
6 Innovation and change Aspects of innovation
Aspects of change
7 Power, politics, and diversity Power and communication
Diversity and communication
Empowerment and communication
Self-Paced

Free

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This course includes: :
Full lifetime access