Diffusing Difficult Behavior (FBOC)
E-Learning
Description
In this course, students will learn methods to deal with difficult people and situations in a more positive way.
In this course, students will learn methods to deal with difficult people and situations in a more positive way.
Upon successful completion of this course, students will have the tools and techniques to handle conflict and difficult behavior without exasperating the situation.
This course is intended for individuals who want to improve their ability to deal with behavior they deem as difficult.
| Lesson Id | Title | Description |
|---|---|---|
| 1 | Defining Difficult Behavior |
What Triggers Difficult Behavior Personality Issues Types of Difficult People |
| 2 | Skills in Emotional Intelligence |
Emotional Intelligence Relationship Management Perceiving Emotions |
| 3 | Handling a Difficult Person |
Tips and Techniques Avoiding Difficult Office Behavior Communication with Difficult People Coping with Difficult People |
| 4 | Introduction to Conflict Resolution |
What is Conflict Conflict Resolution using TKI Getting Out of a Conflict Wants versus Needs |
| 5 | Recovery from Dealing with Difficult Behavior |
Decompress and Debrief Discharge Stress |
Self-Paced
Free
This course includes: :
Full lifetime access