CourseInfo | SimpliTrain

Description

In this course, students will learn methods to deal with difficult people and situations in a more positive way.

Course Overview

In this course, students will learn methods to deal with difficult people and situations in a more positive way.

Course Objective

Upon successful completion of this course, students will have the tools and techniques to handle conflict and difficult behavior without exasperating the situation.

Who Should Attend

This course is intended for individuals who want to improve their ability to deal with behavior they deem as difficult.

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Defining Difficult Behavior Lesson Id 1

Defining Difficult Behavior

Skills in Emotional Intelligence Lesson Id 2

Skills in Emotional Intelligence

Handling a Difficult Person Lesson Id 3

Handling a Difficult Person

Introduction to Conflict Resolution Lesson Id 4

Introduction to Conflict Resolution

Recovery from Dealing with Difficult Behavior Lesson Id 5

Recovery from Dealing with Difficult Behavior

Lesson Id	Title	Description
1	Defining Difficult Behavior	What Triggers Difficult Behavior<br />Personality Issues<br />Types of Difficult People
2	Skills in Emotional Intelligence	Emotional Intelligence<br />Relationship Management<br />Perceiving Emotions
3	Handling a Difficult Person	Tips and Techniques<br />Avoiding Difficult Office Behavior<br />Communication with Difficult People<br />Coping with Difficult People
4	Introduction to Conflict Resolution	What is Conflict<br />Conflict Resolution using TKI<br />Getting Out of a Conflict<br />Wants versus Needs
5	Recovery from Dealing with Difficult Behavior	Decompress and Debrief<br />Discharge Stress

Diffusing Difficult Behavior (FBOC)

Description

Course Overview

Course Objective

Who Should Attend