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Information Technology
IUT110 Business Processes in SAP for Utilities
What You'll Learn
Participants gain an overview of the business processes that can be mapped using SAP for Utilities Customer Relationship and Billing ("CR&B").
The most important customer business processes are introduced briefly using examples. The integration of CR&B with standard SAP components is exemplified.
Description
Participants gain an overview of the business processes that can be mapped using SAP for Utilities Customer Relationship and Billing ("CR&B").The most important customer business processes are introduced briefly using examples. The integration of CR&B with standard SAP components is exemplified.
Who Should Attend
Managers
Project managers
Project teams
Course Overview
Participants gain an overview of the business processes that can be mapped using SAP for Utilities Customer Relationship and Billing ("CR&B").The most important customer business processes are introduced briefly using examples. The integration of CR&B with standard SAP components is exemplified.
Course Prerequisites
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Course Agenda
2 Title
Course Agenda
1
Overview
CR&B application components
Integration of CR&B with standard SAP ERP system
Integration of CR&B with standard SAP CRM system
Integration of CR&B with standard SAP ERP system
Integration of CR&B with standard SAP CRM system
2
Execution of the most important business processes
Customer information
Customer information with IC Web Client
Master data
Move-in/out handling
Device maintenance
Meter reading
Billing and invoicing
Energy data management
Intercompany data exchange
Contract accounts receivable and payable
Customer information with IC Web Client
Master data
Move-in/out handling
Device maintenance
Meter reading
Billing and invoicing
Energy data management
Intercompany data exchange
Contract accounts receivable and payable