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Chapter 1 - Introduction to Personal Computers and IT Certification |
Instructor Introduction<br />Course Introduction<br />Introduction to Personal Computers and IT Certification<br />Topic A: Personal Computer Concepts<br />Hardware vs. Software<br />PC Communication<br />Hardware Requirements<br />Hardware Requirements (cont.)<br />Binary Numbering System<br />Comparing Numbering Systems<br />Demo - Numbering Systems<br />Personal Computer Concepts<br />Topic B: Becoming an IT Professional<br />Becoming an IT Professional<br />Advancing Your Skillset<br />Soft Skills<br />Working with End Users<br />Dealing with Difficult Customers<br />End User Communication<br />Topic C: Certification Basics<br />Certification 101<br />Creating a Plan<br />Certification Exam<br />Chapter 1 Review |
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Chapter 2 - Hardware Components |
Hardware Components<br />Topic A: Motherboards<br />Motherboards<br />Data Communication<br />Chipsets<br />Northbridge<br />Southbridge<br />Connector Types<br />Form Factors<br />Demo - Examine Motherboards<br />Installing a Motherboard<br />Replacing Motherboards<br />Motherboard Compatibility<br />Topic B: Firmware<br />BIOS/CMOS<br />UEFI<br />POST<br />Configuring the BIOS<br />Fan Speed Considerations<br />Security Settings<br />Secure Boot<br />Topic C: Power Supplies<br />Power Supplies<br />Installation Considerations<br />Powering Drives<br />Motherboard Power<br />Choosing Power Supplies<br />Replacing Power Supplies<br />Topic D: Central Processing Unit (CPU)<br />Central Processing Unit<br />Central Processing Unit<br />CPU Architecture<br />Cooling<br />Liquid Cooling<br />Topic E: Memory<br />Memory<br />Memory Units<br />DDR RAM<br />Error Recovery<br />RAM Configurations<br />Installing RAM<br />Topic F: Storage<br />Storage Overview<br />Storage Overview (cont.)<br />Drive Architecture<br />Drive Speeds<br />SATA<br />eSATA<br />eSATA Cables and Connectors<br />Magnetic Drives<br />Hard Drive Geometry<br />Hot Swappable<br />SSD Overview<br />SSD Overview (cont.)<br />SSD Communications Interfaces<br />Flash Drives<br />Memory Cards<br />Optical Drives<br />Drive Components<br />DVD<br />DVD Types<br />Blu-Ray<br />Blu-Ray Types<br />Installing Optical Drives<br />RAID Technologies<br />RAID Levels<br />Chapter 2 Review |
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Chapter 3 - Printers |
Printers<br />Topic A: Printer Types<br />Printers and Scanners Overview<br />Dot Matrix<br />Dot Matrix Components<br />Dot Matrix Maintenance<br />Inkjet Printers<br />Inkjet Characteristics<br />Installing Inkjet Printers<br />Laser Printers<br />Laser Printing Process<br />Field Replaceable Units<br />Laser Printer Maintenance<br />Thermal Printers<br />Thermal Printer Consumables<br />3D Printers<br />3D Consumables<br />Topic B: Installing Printers<br />Printer Connections<br />Multifunction Devices<br />Configuration Settings<br />Network Printers<br />Printer Security<br />Network Scan Services<br />Demo - Installing a Printer<br />Topic C: Troubleshooting Printing and Scanning<br />Troubleshooting Inkjet<br />Troubleshooting Laser<br />Troubleshooting Laser (cont.)<br />Chapter 3 Review |
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Chapter 4 - Mobile Devices |
Mobile Devices<br />Topic A: Mobile Devices Overview<br />Mobile Devices Overview<br />Mobile Hardware<br />Batteries<br />Power Management<br />Demo - Power Options<br />Topic B: Mobile Device Components<br />Laptop RAM<br />Laptop Drives<br />Migrating Drives<br />Input<br />Function Keys<br />Laptop Displays<br />LCD Types<br />Display Components<br />Connection Methods<br />Connection Methods (cont.)<br />Docking Stations<br />Topic C: Replacing Laptop Components<br />Replacing Keyboards<br />Replacing Hard Drives<br />Replacing Memory<br />Replacing Wireless Cards<br />Replacing Batteries<br />Topic D: Smartphones and Tablets<br />Alternative Mobile Devices<br />Tablets<br />Tablet Features<br />Smartphones<br />Wearable Technology<br />Smartwatch Features<br />Topic E: Ports and Connectors<br />Mobile Device Ports and Connectors<br />Near-Field Communication (NFC)<br />Apple Lightning<br />USB Types<br />Bluetooth<br />Additional Connection Types<br />Accessories<br />Topic F: Network Connectivity and Application Support<br />Mobile Device Synchronization<br />Mobile Device Management<br />Cellular Data Networks<br />Chapter 4 Review |
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Chapter 5 - Computer Networking |
Computer Networking<br />Topic A: Networking Fundamentals<br />Networking Fundamentals<br />Network Models<br />Workgroups<br />Domains<br />Networking Requirements<br />Network Interface Card<br />Network Clients<br />Network Protocols<br />Network Categories<br />Internet Connection Types<br />Topic B: Network Devices<br />Network Devices<br />Device Capabilities<br />Hubs<br />Network Switches<br />Network Router<br />Wireless Access Points<br />Network Devices<br />Modems<br />Patch Panel<br />Injectors<br />Optical Network Terminal<br />Software-Defined Networking<br />Virtual Private Networks (VPN)<br />Demo - VPN Connection<br />Virtual LANs (VLAN)<br />Network Hosts and Roles<br />Internet Appliances<br />Demo - Configuring SPAM Gateways<br />Topic C: Cables and Connectors<br />Twisted Pair Cabling<br />UTP Categories<br />Plenum<br />EIA/TIA<br />Coaxial Cables<br />Fiber Optic Cables<br />Fiber Types<br />Fiber Connectors<br />Network Tools<br />Topic D: TCP/IP Fundamentals<br />TCP/IP Fundamentals<br />Protocol Suite<br />Protocols and Ports<br />Routable Protocol<br />IPv4 Addressing<br />Classful Networking<br />Demo - IP Addresses and Subnet Masks<br />Basic IPv4 Configuration<br />Network Configuration<br />Classless Routing<br />Advanced Configuration<br />Demo - CIDR<br />The Need for IPv6<br />IPv6 Benefits<br />IPv6 Address Space<br />IPv6 Address Types<br />Configuring IPv4<br />Configuring Addresses<br />DHCP Process<br />Name Resolution<br />DNS Name Resolution<br />DNS Records<br />SPAM Management<br />Demo- Viewing Anti-Spam and DNS Configurations<br />Topic E: Wireless Networks<br />Wireless Networks<br />Wireless Protocols<br />802.11a Standards<br />Wireless Networks<br />Wireless Networks<br />Demo- Configuring a Wireless Access Point<br />Long-Range Fixed Wireless<br />Chapter 5 Review |
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Chapter 6 - Hardware and Network Troubleshooting |
Hardware and Network Troubleshooting<br />Topic A: Troubleshooting Models<br />Troubleshooting Models<br />Troubleshooting Models<br />Troubleshooting Models<br />Troubleshooting Models<br />Topic B: Troubleshooting Physical Issues<br />Troubleshooting Hardware Issues<br />Troubleshooting Power Issues Troubleshooting Motherboard Issues<br />Troubleshooting CPU Issues<br />Troubleshooting Memory Issues<br />Troubleshooting Drive Issues<br />Drive Troubleshooting Tools<br />Troubleshooting Display Issues<br />Display Troubleshooting Tools<br />Topic C: Troubleshooting Network Issues<br />Troubleshooting Network Issues<br />Common Network Symptoms<br />Network Troubleshooting Tools<br />Demo - Network Troubleshooting Tools<br />Topic D: Troubleshooting Mobile Devices<br />Mobile Device Common Symptoms<br />Topic E: Troubleshooting Printer Issues<br />Troubleshooting Printer Issues<br />Troubleshooting Printer Issues<br />Chapter 6 Review |
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Chapter 7 - Virtualization and Cloud Computing |
Virtualization and Cloud Computing<br />Topic A: Understanding Virtualization<br />Understanding Virtualization<br />Virtualization Benefits<br />Hypervisors<br />Demo- Virtualization Platforms<br />Virtualization Components<br />Virtual Machines<br />Demo - Create and Configure Virtual Machines<br />Client -side Virtualization<br />Desktop Virtualization<br />Topic B: Basic Cloud Concepts<br />What is Cloud Computing?<br />Physical Infrastructure Limitations<br />Cloud Advantages<br />Cloud Models<br />Cloud Services Models<br />Demo - Cloud Services Models<br />Chapter 7 Review |
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Chapter 8 - Introduction to Operating Systems |
Introduction to Operating Systems<br />Topic A: Operating Systems Overview<br />Introducing Operating Systems<br />OS Types<br />OS History<br />Current Windows Operating Systems<br />UNIX/Linux<br />Macintosh<br />Mobile Operating Systems<br />Topic B: Operating System Functions<br />Operating System Functions<br />Reading and Writing Data<br />Managing Applications<br />Managing Applications (cont.)<br />Application Categories<br />Controlling Hardware<br />Managing Device Drivers<br />Demo- PC Settings and Device Manager<br />OS Considerations<br />Topic C: Basic Navigation and Management<br />Basic Navigation and Management<br />Demo- Navigating the Operating System<br />File Explorer<br />Demo- File Explorer<br />Basic Navigation and Management<br />Chapter 8 Review |
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Chapter 9 - Installing Windows Operating Systems |
Installing Windows Operating Systems<br />Topic A: Pre-Installation Tasks<br />Pre-Installation Tasks<br />Installation Types<br />Installation Best Practices<br />Topic B: Clean Installations<br />Choosing the File System<br />Installation Methods<br />Manual Attended Installation<br />Disk Imaging<br />Disk Imaging Process<br />Best Practices<br />Boot Methods<br />Post-Installation Tasks<br />Demo- Post-Installation Tasks<br />Topic C: Performing Upgrades<br />Performing Upgrades<br />Pre-Upgrade Tasks<br />Chapter 9 Review |
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Chapter 10 - Windows Configuration and Management |
Windows Configuration and Management<br />Topic A: Introduction to Windows 10<br />Windows 10 Versions<br />Windows 10 Builds<br />Feature Differences<br />Topic B: Using Control Panel and Settings<br />Management Overview<br />Introducing Control Panel<br />Using Control Panel and PC Settings<br />Demo- Using Control Panel<br />Settings App<br />Demo- Using Settings App<br />Topic C: Using Graphical Administrative Tools<br />Using Graphical Administrative Tools<br />Computer Management<br />Demo- Computer Management<br />Additional Tools<br />Demo- Additional Tools<br />Event Viewer<br />Task Manager<br />Demo- Event Viewer and Task Manager<br />Disk Management<br />Disk Management (cont.)<br />Demo- Using Disk Management<br />The Registry<br />Registry Keys<br />Demo- Using Regedit<br />Topic D: Using Command Line Administrative Tools<br />Introduction to CLI<br />Navigation using CLI<br />Additional CLI Tools<br />Topic E: Configuring Networking<br />Windows Networking<br />TCP/IP Configuration<br />Alternate Configuration<br />Network Types<br />SOHO Networks<br />Understanding Workgroups<br />Understanding Domains<br />Joining Domains<br />Azure AD<br />Remote Desktop<br />Windows Defender Firewall<br />Demo- Windows Firewall<br />Establishing Network Connections<br />Topic F: Operating System Security<br />Operating System Security<br />Workgroup Authentication<br />Domain Authentication<br />Creating Local Accounts<br />Windows 10 Authentication Options<br />Utilizing Groups<br />Accessing Network Shares<br />Understanding Permissions<br />NFTS Permissions<br />Shared Folder Permissions<br />Permissions Rules<br />Demo- Managing File Access<br />Encrypting File System<br />Encrypting File System (cont.)<br />Encryption Process<br />Demo- EFS<br />BitLocker<br />BitLocker to Go<br />BitLocker Modes<br />Demo- Managing BitLocker<br />User Account Control<br />Configuring UAC<br />Demo- Configuring UAC<br />Chapter 10 Review |
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Chapter 11 - Macintosh and Linux Operating Systems |
Macintosh and Linux Operating Systems<br />Topic A: Mac and Linux Overview<br />Mac and Linux Overview<br />Mac OS X<br />Linux<br />Topic B: OS Features and Tools<br />Multiple Desktops / Mission Control<br />Multiple Desktops / Mission Control<br />Keychain<br />Spotlight<br />iCloud<br />Gestures and Finder<br />Remote Disc<br />Dock<br />Backups<br />TAR<br />Time Machine<br />Disk Maintenance<br />Shell / Terminal<br />Screen Sharing<br />Screen Sharing (cont.)<br />Force Quit<br />Mac System Preferences<br />Installing Applications<br />Topic C: Best Practices using Alternative Operating Systems<br />Best Practices using Alternative Operating Systems<br />RSYNC<br />Scheduled Disk Maintenance<br />Linux Updates<br />Mac Updates<br />Driver / Firmware Updates<br />Antivirus Updates<br />Topic D: Basic Command Line Administration in Linux<br />Overview of Linux CLI<br />LS<br />GREP<br />CD<br />Additional Linux Commands<br />Demo- Linux Tools<br />Chapter 11 Review |
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Chapter 12 - Security |
Security<br />Topic A: Understanding Threats to Security<br />Understanding Threats to Security<br />User Threats<br />Social Engineering<br />Phishing<br />Phishing (cont.)<br />Network Threats<br />Network Threats (cont.)<br />Password Attacks<br />Vulnerabilities<br />Malicious Code Attacks<br />Malware Types<br />Physical Threats<br />Topic B: Understanding Common Prevention Methods<br />Understanding Common Prevention Methods<br />Physical Access Restrictions<br />Physical Security<br />Defense in Depth<br />Antimalware<br />Demo - Antimalware<br />Anti-spyware<br />Best Practices<br />Firewalls<br />Hardware Firewalls<br />Firewall Functionality<br />Proxy Firewalls<br />Stateful Packet Inspection<br />Host-Based Firewalls<br />Windows Firewall with Advanced Security<br />User Authentication<br />Password Best Practices<br />Demo - Password Checker<br />Multifactor Authentication<br />Virtual Private Networks<br />Data Loss Prevention<br />System Hardening<br />Trusted / Untrusted Software<br />User Education<br />Topic C: Securing Workstations<br />Securing Workstations<br />Least Privilege<br />Password Best Practices<br />Account Management<br />Disabling Autorun<br />Data Encryption<br />Patch Management<br />Topic D: Securing Mobile Devices<br />Securing Mobile Devices<br />Screen Locks<br />Screen Locks (cont.)<br />Finding Mobile Devices<br />Backup Mobile Devices<br />Login Restrictions<br />Antimalware and Updates<br />Encryption and Biometrics<br />Policies and Procedures<br />Best Practices<br />Topic E: Data Destruction and Disposal Methods<br />Destruction and Disposal<br />Physical Destruction<br />Drilling<br />Additional Physical Methods<br />Recycling or Repurposing<br />Repurposing Options<br />Topic F: Security for SOHO and Wireless Networks<br />SOHO Networks<br />Wireless SOHO Networks<br />Wireless Security Options<br />Wireless Security Configuration<br />Device Configuration<br />Configuring IP and MAC Filters<br />Configuring SOHO Firewalls<br />Security for SOHO and Wireless Networks<br />Demo - Security Configuration on Router<br />Chapter 12 Review |
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Chapter 13 - Software Troubleshooting |
Software Troubleshooting<br />Topic A: Troubleshooting Operating Systems<br />Troubleshooting Operating Systems<br />Common Symptoms<br />Common Solutions<br />Common Solutions (cont.)<br />Demo - OS Troubleshooting Tools<br />Topic B: Troubleshooting Mobile Devices<br />Troubleshooting Mobile Devices<br />Common Symptoms<br />Common Security Issues<br />Troubleshooting Tools for Mobile Devices<br />Topic C: Troubleshooting Security Issues<br />Troubleshooting Security Issues<br />Common Symptoms<br />Best Practices for Malware Removal<br />Chapter 13 Review |
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Chapter 14 - Operational Procedures |
Operational Procedures<br />Topic A: Change Management and Documentation<br />Change Management Best Practices<br />Organizational Documentation<br />Topic B: Disaster Recovery and Prevention<br />Backup and Recovery<br />Demo - Backup and Recovery<br />Topic C: Common Safety Procedures<br />Operational and Safety Procedures<br />Electrical Safety<br />Static Electricity<br />ESD Prevention<br />Personal Safety<br />Toxic Waste Handling<br />Environmental Impacts and Controls<br />Additional Considerations<br />Power Issues<br />Topic D: Privacy and Licensing<br />Incident Response<br />Licensing and Privacy<br />Chapter 14 Review<br />Course Closure |
