Information Technology

Cisco Administering Collaboration Environments (CLACE)

Instructor-Led 14 Agenda

Description

Course Overview

Administering Collaboration Environments (CLACE) is an instructor-led course presented by Skyline-ATS to system administrators and customers involved with the Cisco Unified Communications Manager and Cisco Unity Connection product's day-to-day operation. The CLACE course is the replacement for the CMA / UCA courses. CLACE is a lab-intensive course. The primary focus is learning by performing the configuration tasks. The amount of theory is limited to allow more time for discovery exercises. This course introduces you to the CUCM system, the necessary procedures for administering IP Phones and Users, understanding the Dial Plan, and implementing Features. The course also covers Jabber administration and Cisco Unity Connection administration features, options, and configuration settings. In addition to instructor-led lectures and discussions, you will configure CUCM and Cisco IP Phones in the lab, either in a live classroom or WebEx remote classroom environment. While the CUCM and CUC software used in the class is version 12.5.1, the course material applies to versions 8.x, 9.x, 10.x, 11.x, or 12.x of the applications. The concepts and the lab tasks are the same for most of the software versions.

Course Objective

Upon completing this course, the learner can meet these overall objectives: Demonstrate an overall understanding of the Cisco Unified Communications Manager (CUCM) system and its environment Configure CUCM to support IP Phones Configure Cisco Unified Communications Manager and IM&Presence to support Cisco Jabber soft client. Configure CUCM to route calls to internal and PSTN destinations Configure User accounts and multi-level administration Demonstrate the use of Self Care Portal functionality Configure user features, including Hunt Groups, Call Pickup, and Call Park. Define the capabilities of and demonstrate the Bulk Administration Tool Define the SMART Licensing model for Cisco Unified Communications Demonstrate the use of the Unified Reporting tool Demonstrate the use of the Dialed Number Analyzer Explain the function of Cisco Unity Connection and the various interfaces that are used to access the system Describe the components that are required for user call processing by Cisco Unity Connection Implement the various features and options that are available to users in Cisco Unity Connection Explore Cisco Unity Connection version features and functions Use the various applications, tools, and reports that are available in Cisco Unity Connection

Who Should Attend

The primary audience for this course is as follows: Administrator IT support personnel Helpdesk support staff The secondary audience for this course is as follows: Network Engineering Staff

Define Collaboration Technology and Benefits Lesson Id 1

Define Collaboration Technology and Benefits

Administering Initial Parameters for Cisco Unified Communications Manager Lesson Id 2

Administering Initial Parameters for Cisco Unified Communications Manager

Exploring Endpoints and the Registration Process Lesson Id 3

Exploring Endpoints and the Registration Process

Managing Users in Cisco Unified Communications Manager Lesson Id 4

Managing Users in Cisco Unified Communications Manager

Describing a Basic Dial Plan Lesson Id 5

Describing a Basic Dial Plan

Describing Class of Service Lesson Id 6

Describing Class of Service

Enabling Endpoints and Features Lesson Id 7

Enabling Endpoints and Features

Implementing Media Resources in Cisco Unified Communications Manager Lesson Id 8

Implementing Media Resources in Cisco Unified Communications Manager

Reporting and Maintenance Lesson Id 9

Reporting and Maintenance

Describing Cisco Instant Messaging and Presence Lesson Id 10

Describing Cisco Instant Messaging and Presence

Enabling Jabber Lesson Id 11

Enabling Jabber

Configure Unity Connection Integration Lesson Id 12

Configure Unity Connection Integration

Configuring Cisco Unity Connection Call Handlers Lesson Id 13

Configuring Cisco Unity Connection Call Handlers

Troubleshooting Cisco Unity Connection Lesson Id 14

Troubleshooting Cisco Unity Connection

Lesson Id	Title	Description
1	Define Collaboration Technology and Benefits	Define Collaboration Benefits Describe On-Premise, Cloud, and Hybrid Deployments<br />Describe On-Premise Collaboration Deployments<br />Describe Cisco's Collaboration Endpoints<br />Describe Cisco Collaboration On-Premise Edge Solutions<br />Describe Cisco's Collaboration On-Premise Conferencing Solutions<br />Describe Cisco Cloud Services
2	Administering Initial Parameters for Cisco Unified Communications Manager	Understand the On-Premise Collaboration Deployment Models<br />Describe The Cisco Unified CM Cluster Services<br />Define Network requirements for Collaboration<br />Define Network Services for Collaboration Navigate Cisco Unified CM Discovery<br />1: Configure Cisco Unified Communications Manager Initial Parameters Explore Cisco Unified CM Groups Discovery<br />2: Configure the Cisco UCM Core Systems Settings
3	Exploring Endpoints and the Registration Process	Identify Cisco Endpoint Solutions Explore the Boot up Process of an Endpoint<br />Describe Power Over Ethernet<br />Discovery 3: Configure an Access Switch for an Endpoint Describe IP Network Settings<br />Discovery 4: Deploy an IP Phone Through Auto and Manual Registration<br />Discovery 5: Administer Endpoints in Cisco Unified Communications Manager
4	Managing Users in Cisco Unified Communications Manager	Analyze Cisco UCM Users Types and Settings<br />Describe Methods for Authenticating Cisco UCM Users<br />Discovery 6: Create Local User Accounts<br />Discovery 7: Adding Users in Cisco Unified Communications Manager
5	Describing a Basic Dial Plan	Describe the Concepts of a Dial Plan and Call Routing<br />Describe Elements of Call Routing Explore Digit Manipulation and Translation Patterns<br />Discovery 8: Create a Basic Dial Plan
6	Describing Class of Service	Explore the Concepts of Class of Control<br />Discovery 9: Explore Partitions and Calling Search Spaces<br />Discovery 10: Explore Private Line Automatic Ringdown (PLAR)
7	Enabling Endpoints and Features	Configure a Cisco Jabber Endpoint in Cisco UCM<br />Discovery 11: Implementing Common Endpoint Features (Configuring Hunt Groups and Call Coverage) Explore Mobility<br />Discovery 12: Implement Mobility
8	Implementing Media Resources in Cisco Unified Communications Manager	Media Resource Overview <br />Media Resource Selection and Access Control Audio and Video Conference<br />Bridge Devices Audio and Video Conference<br />Bridge Integration Options<br />Discovery 13: Configuring Media Resources
9	Reporting and Maintenance	Explore the Troubleshooting Process<br />Describe Reporting and Maintenance Tools<br />Describe the Cisco Real-Time Monitoring Tool<br />Discovery 14: Use Reporting and maintenance Tools
10	Describing Cisco Instant Messaging and Presence	Describe Cisco IM and Presence Features and Architecture Clustering<br />Describe Cisco IM and Presence Components and Communication Flows
11	Enabling Jabber	Cisco Jabber Deployment Modes<br />Discovery 15: Deploy an On-Premise Cisco Jabber Client for Windows
12	Configure Unity Connection Integration	Overview of Cisco Unity Connection<br />Integration SIP Integration Typical Integration<br />Mistakes Integration Considerations <br />Discovery 16: Configure the integration between Cisco Unity Connection and Cisco UCM<br />Discovery 17: Configure Voicemail Users
13	Configuring Cisco Unity Connection Call Handlers	Call handler Overview System<br />Call Handler Caller Input Operator<br />Call Handler Goodbye<br />Call Handler Directory Handler<br />Interview Handler
14	Troubleshooting Cisco Unity Connection	Overview of Cisco Unity Connection<br />Troubleshooting Options Integration<br />Troubleshooting Tools Cisco Real-Time Monitoring Tool<br />Discovery 18: Troubleshoot Cisco Unity Connection