Effective Interpersonal Communication for Business Professionals
E-Learning
Description
To be successful in the workplace, you must be able to effectively communicate and cooperate with coworkers and external people.
To be successful in the workplace, you must be able to effectively communicate and cooperate with coworkers and external people.
In this course, you will use a variety of methods to communicate effectively with people in many different roles in an organization. You will:
Interact productively with others in the workplace on a day-to-day basis.
Build positive relationships with diverse individuals.
Consider organizational communication systems.
Communicate with peers.
Communicate with supervisors.
Communicate with external people.
Communicate during conflict and change.
The typical students of this course will be business professionals who want to enhance their communication skills to interact more effectively with superiors, colleagues, team members, customers, and vendors, and ultimately improve their overall job performance.
| Lesson Id | Title | Description |
|---|---|---|
| 1 | Interacting with Others |
Topic A: Understand the Communication Process Topic B: Apply Core Communication Skills Topic C: Observe Nonverbal Communication |
| 2 | Building Positive Relationships |
Topic A: Create Connection Topic B: Adapt Appropriately to Different Communication Styles Topic C: Accommodate Diversity |
| 3 | Considering Organizational Communication Systems |
Topic A: Analyze Organizational Culture Topic B: Ensure Communication Flows Effectively |
| 4 | Communicating with Peers |
Topic A: Interact Effectively with Peers Topic B: Work Productively in a Group Topic C: Engage in Productive Meetings Topic D: Lead a Team |
| 5 | Communicating with Supervisors |
Topic A: Communicate with Different Supervisor Styles Topic B: Discuss Important Topics with Your Supervisor |
| 6 | Communicating with External People |
Topic A: Interact Effectively with Customers Topic B: Work Productively with Vendors |
| 7 | Communicating During Conflict and Change |
Topic A: Communicate Through Conflict Topic B: Communicate Through Change |