Understanding the ITIL Lifecycles
E-Learning
Description
This course provides a high-level overview of IT Service Management and IT Service Management Best Practices based on ITIL® version 3 (v3). Participants will gain a high level understanding of the main principles, core elements and benefits of the Service Lifecycle approach.
This course provides a high-level overview of IT Service Management and IT Service Management Best Practices based on ITIL® version 3 (v3). Participants will gain a high level understanding of the main principles, core elements and benefits of the Service Lifecycle approach.
Please refer to Overview
Service Desk/Help Desk staff; IT managers and IT staff
| Lesson Id | Title | Description |
|---|---|---|
| 1 | Course Introduction | |
| 2 | Introduction to ITIL |
ITIL basics The Service lifecycle |
| 3 | Service Strategy | Basic Concepts of the Service Strategy Phase |
| 4 | Service Design | Basic Concepts of Service Design |
| 5 | Service Transition | Basic Concepts of Service Transition |
| 6 | Service Operation | Basic Concepts of Service Operation |
| 7 | Continual Service Improvement | Purpose, Objectives, and Scope of CSI |
| 8 | Next Steps | ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo™ is a trade mark AXELOS Limited used, under permission of AXELOS Limited. All rights reserved. IT Infrastructure Library® is a registered trade mark of the AXELOS Limited used, under permission of AXELOS Limited. All rights reserved. |