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Information Technology
Understanding the ITIL Lifecycles
Description
This course provides a high-level overview of IT Service Management and IT Service Management Best Practices based on ITIL® version 3 (v3). Participants will gain a high level understanding of the main principles, core elements and benefits of the Service Lifecycle approach.
Course Overview
This course provides a high-level overview of IT Service Management and IT Service Management Best Practices based on ITIL® version 3 (v3). Participants will gain a high level understanding of the main principles, core elements and benefits of the Service Lifecycle approach.
Course Objective
Please refer to Overview
Who Should Attend
Service Desk/Help Desk staff; IT managers and IT staff
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Course Introduction
Course Introduction
Introduction to ITIL
Introduction to ITIL
Service Strategy
Service Strategy
Service Design
Service Design
Service Transition
Service Transition
Service Operation
Service Operation
Continual Service Improvement
Continual Service Improvement
Next Steps
Next Steps
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