Providing Outstanding Customer Service

This course offers practical tools and techniques to win clients, create loyal advocates for your business, and deliver excellent customer service.

This course offers practical tools and techniques to win clients, create loyal advocates for your business, and deliver excellent customer service.

After completing this course, students will be able to: - Define customer service in relation to both internal and external customers - Recognize how your attitude affects customer service - Identify your customers’ needs - Generate repeat business with outstanding customer service - Build goodwill through in-person customer service - Provide outstanding customer service over the phone - Connect with customers through online tools - Deal effectively with difficult situations

Operations managers, account representatives, customer service staff, help desk and technical support, and anyone working directly with customers.