After completing this course, students will know how to: - Recognize the difference between hearing and listening - Enhance interpersonal relationships through the use of verbal and non-verbal communication - Apply techniques to move towards high quality conversation - Create a positive impression through a powerful introduction - Influence others through sharing perspectives and opinions constructively - Use logic and emotion to persuade and collaborate - Identify ways of sharing thoughts and opinions constructively - Prepare for and conduct simple negotiations

Managers and other professionals who want to gain the critical skills to successfully interact with or lead others through cooperative teamwork, as well as those desiring to improve their overall communication skills.