Facilitation Skills
E-Learning
Description
In this course, students will explore what facilitation is all about and learn effective ways to facilitate small meetings.
In this course, students will explore what facilitation is all about and learn effective ways to facilitate small meetings.
Upon successful completion of this course, students will create a comfortable environment through better facilitation in order to help an organization make better decisions.
This course is intended for individuals who desire to be better meeting facilitators.
| Lesson Id | Title | Description |
|---|---|---|
| 1 | Getting Started |
Icebreaker Housekeeping Items The Parking Lot Workshop Objectives |
| 2 | Understanding Facilitation |
What is Facilitation? What is a Facilitator? When is Facilitation Appropriate? |
| 3 | Process vs. Content |
About Process About Content A Facilitator's Focus |
| 4 | Laying the Groundwork |
Choosing a Facilitated Approach Planning for a Facilitated Meeting Collecting Data |
| 5 | Tuckman and Jensen's Model of Team Development |
Stage One: Forming Stage Two: Storming Stage Three: Norming Stage Four: Performing |
| 6 | Building Consensus |
Encouraging Participation Gathering Information Presenting Information Synthesizing and Summarizing |
| 7 | Reaching a Decision Point |
Identifying the Options Creating a Short List Choosing a Solution Using the Multi-Option Technique |
| 8 | Dealing with Difficult People |
Addressing Disruptions Common Types of Difficult People and How to Handle Them Helping the Group Resolve Issues on Their Own |
| 9 | Addressing Group Dysfunction |
Using Ground Rules to Prevent Dysfunction Restating and Reframing Issues Getting People Back on Track |
| 10 | About Intervention |
Why Intervention May Be Necessary When to Intervene Levels of Intervention |
| 11 | Intervention Techniques |
Using Your Processes Boomerang it Back ICE It: Identify, Chreck for agreement, Evaluate how to Resolve |
| 12 | Wrapping Up |
Words from the Wise Review of Parking Lot Lessons Learned Completion of Action Plans and Evaluations |
Self-Paced
Free
This course includes: :
Full lifetime access