Information Technology

Facilitation Skills

Instructor-Led 12 Agenda

Description

In this course, students will explore what facilitation is all about and learn effective ways to facilitate small meetings.

Course Overview

In this course, students will explore what facilitation is all about and learn effective ways to facilitate small meetings.

Course Objective

Upon successful completion of this course, students will create a comfortable environment through better facilitation in order to help an organization make better decisions.

Who Should Attend

This course is intended for individuals who desire to be better meeting facilitators.

Getting Started Lesson Id 1

Getting Started

Understanding Facilitation Lesson Id 2

Understanding Facilitation

Process vs. Content Lesson Id 3

Process vs. Content

Laying the Groundwork Lesson Id 4

Laying the Groundwork

Tuckman and Jensen's Model of Team Development Lesson Id 5

Tuckman and Jensen's Model of Team Development

Building Consensus Lesson Id 6

Building Consensus

Reaching a Decision Point Lesson Id 7

Reaching a Decision Point

Dealing with Difficult People Lesson Id 8

Dealing with Difficult People

Addressing Group Dysfunction Lesson Id 9

Addressing Group Dysfunction

About Intervention Lesson Id 10

About Intervention

Intervention Techniques Lesson Id 11

Intervention Techniques

Wrapping Up Lesson Id 12

Wrapping Up

Lesson Id	Title	Description
1	Getting Started	Icebreaker<br />Housekeeping Items<br />The Parking Lot<br />Workshop Objectives
2	Understanding Facilitation	What is Facilitation?<br />What is a Facilitator?<br />When is Facilitation Appropriate?
3	Process vs. Content	About Process<br />About Content<br />A Facilitator's Focus
4	Laying the Groundwork	Choosing a Facilitated Approach<br />Planning for a Facilitated Meeting<br />Collecting Data
5	Tuckman and Jensen's Model of Team Development	Stage One: Forming<br />Stage Two: Storming<br />Stage Three: Norming<br />Stage Four: Performing
6	Building Consensus	Encouraging Participation<br />Gathering Information<br />Presenting Information<br />Synthesizing and Summarizing
7	Reaching a Decision Point	Identifying the Options<br />Creating a Short List<br />Choosing a Solution<br />Using the Multi-Option Technique
8	Dealing with Difficult People	Addressing Disruptions<br />Common Types of Difficult People and How to Handle Them<br />Helping the Group Resolve Issues on Their Own
9	Addressing Group Dysfunction	Using Ground Rules to Prevent Dysfunction<br />Restating and Reframing Issues<br />Getting People Back on Track
10	About Intervention	Why Intervention May Be Necessary<br />When to Intervene<br />Levels of Intervention
11	Intervention Techniques	Using Your Processes<br />Boomerang it Back<br />ICE It: Identify, Chreck for agreement, Evaluate how to Resolve
12	Wrapping Up	Words from the Wise<br />Review of Parking Lot<br />Lessons Learned<br />Completion of Action Plans and Evaluations