Information Technology

Supervising Others

Instructor-Led 12 Agenda

Description

In this course, students will develop the skills required to be more efficient and proficient supervisors.

Course Overview

In this course, students will develop the skills required to be more efficient and proficient supervisors.

Course Objective

Upon successful completion of this course, students will be equipped to supervise others more effectively and efficiently, contributing to job satisfaction and productivity.

Who Should Attend

This course is intended for individuals who desire to supervise others more effectively.

Getting Started Lesson Id 1

Getting Started

Setting Expectations Lesson Id 2

Setting Expectations

Setting Goals Lesson Id 3

Setting Goals

Assigning Work Lesson Id 4

Assigning Work

Degrees of Delegation Lesson Id 5

Degrees of Delegation

Implement Delegation Lesson Id 6

Implement Delegation

Providing Feedback Lesson Id 7

Providing Feedback

Managing Your Time Lesson Id 8

Managing Your Time

Resolving Conflict Lesson Id 9

Resolving Conflict

Tips for Special Situations Lesson Id 10

Tips for Special Situations

A Survival Guide for the New Supervisor Lesson Id 11

A Survival Guide for the New Supervisor

Wrapping Up Lesson Id 12

Wrapping Up

Lesson Id	Title	Description
1	Getting Started	Icebreaker<br />Housekeeping Items<br />The Parking Lot<br />Workshop Objectives
2	Setting Expectations	Defining the Requirements<br />Identifying Opportunities for Improvement and Growth<br />Setting Verbal Expectations<br />Putting Expectations in Writing
3	Setting Goals	Understanding Cascading Goals<br />The SMART Way<br />Helping Others Set Goals
4	Assigning Work	General Principles<br />The Dictatorial Approach<br />The Apple-Picking Approach<br />The Collaborative Approach
5	Degrees of Delegation	Level One: Complete Supervision<br />Level Two: Partial Supervision<br />Level Three: Complete Independence
6	Implement Delegation	Deciding to Delegate<br />To Whom Should You Delegate?<br />Providing Instructions<br />Monitoring the Results<br />Troubleshooting Delegation
7	Providing Feedback	Characteristics of Good Feedback<br />Feedback Delivery Tools<br />Informal Feedback<br />Formal Feedback
8	Managing Your Time	The 80/20 Rule<br />Prioritizing with the Urgent-Important Matrix<br />Using a Productivity Journal<br />Using Routines and Rituals to Simplify Your Workday
9	Resolving Conflict	Using a conflict Resolution Process<br />Maintaining Fairness<br />Seeking help from Within the Team<br />Seeking Help for Outside the Team
10	Tips for Special Situations	What to Do If You’ve Been Promoted from within the Team<br />What to Do If You're Leading a Brand New Team<br />What to Do if You're Taking on an Established Team
11	A Survival Guide for the New Supervisor	Ask the Right Questions of the Right People<br />Go to Gemba<br />Keep Learning
12	Wrapping Up	Words from the Wise<br />Review of Parking Lot<br />Lessons Learned<br />Completion of Action Plans and Evaluations