Information Technology

10 Soft Skills You Need

Instructor-Led 12 Agenda

Description

In this course, students will develop a core set of soft skills by managing and looking at the way people interact and seeing things in a new light.

Course Overview

In this course, students will develop a core set of soft skills by managing and looking at the way people interact and seeing things in a new light.

Course Objective

Upon successful completion of this course, students will be able to better interact and communicate in the workplace.

Who Should Attend

This course is intended for individuals who want to develop a core set of soft skill.

Getting Started Lesson Id 1

Getting Started

What are Soft Skills? Lesson Id 2

What are Soft Skills?

Soft Skill 1: Communication Lesson Id 3

Soft Skill 1: Communication

Soft Skill 2: Teamwork Lesson Id 4

Soft Skill 2: Teamwork

Soft Skill 3: Problem Solving Lesson Id 5

Soft Skill 3: Problem Solving

Soft Skill 4: Time Management Lesson Id 6

Soft Skill 4: Time Management

Soft Skill 5 and 6: Attitude and Work Ethic Lesson Id 7

Soft Skill 5 and 6: Attitude and Work Ethic

Soft Skill 7: Adaptability/Flexibility Lesson Id 8

Soft Skill 7: Adaptability/Flexibility

Soft Skill 8: Self-Confidence Lesson Id 9

Soft Skill 8: Self-Confidence

Soft Skill 9: Ability to Learn From Criticism Lesson Id 10

Soft Skill 9: Ability to Learn From Criticism

Soft Skill 10: Networking Lesson Id 11

Soft Skill 10: Networking

Wrapping Up Lesson Id 12

Wrapping Up

Lesson Id	Title	Description
1	Getting Started	Housekeeping Items<br />Pre-Assignment Review<br />Workshop Objectives<br />The Parking Lot<br />Action Plan
2	What are Soft Skills?	Definition of Soft Skills<br />Empathy and the Emotional Intelligence Quotient<br />Professionalism <br />Learned vs. Inborn Traits
3	Soft Skill 1: Communication	Ways We Communicate<br />Improving Non-Verbal Communication <br />Listening <br />Openness and Honesty
4	Soft Skill 2: Teamwork	Identifying Capabilities <br />Get Into Your Role <br />Learn the Whole Process<br />The Power of Flow
5	Soft Skill 3: Problem Solving	Define the Problem<br />Generate Alternative Solutions<br />Evaluate the Plans<br />Implementation and Re-evaluation
6	Soft Skill 4: Time Management	The Art of Scheduling<br />Prioritizing <br />Managing Distractions<br />The Multitasking Myth
7	Soft Skill 5 and 6: Attitude and Work Ethic	What Are You Working For?<br />Caring for Others vs. Self <br />Building Trust <br />Work Is Its Own Reward
8	Soft Skill 7: Adaptability/Flexibility	Getting over the Good Old Days Syndrome <br />Changing to Manage Process<br />Changing to Manage People<br />Showing You're Worth Your Weight in Adaptability
9	Soft Skill 8: Self-Confidence	Confident Traits <br />Self-Questionnaire <br />Surefire Confidence Building Tactics<br />Build Up Others
10	Soft Skill 9: Ability to Learn From Criticism	Wow, You Mean I'm Not Perfect?<br />Listen With An Open Mind <br />Analyze and Learn<br />Clear the Air and Don't Hold Any Grudges
11	Soft Skill 10: Networking	Redefining Need<br />Identifying Others' Interests <br />Reaching Out <br />When to Back Off
12	Wrapping Up	Words From The Wise<br />Review Of The Parking Lot<br />Lessons Learned<br />Recommended Reading<br />Completion Of Action Plans And Evaluations