Information Technology

Business Applications

Instructor-Led 103 Agenda

Description

In this course, students will learn about all different aspects of business skills needed be effective in an office environment.

Course Overview

In this course, students will learn about all different aspects of business skills needed be effective in an office environment.

Course Objective

Upon successful completion of this course, students will be able to communicate and work effectively in a business environment.

Who Should Attend

This course is intended for individuals who want to gain basic knowledge of business skills.

Accessing PDF Documents Lesson Id 1

Accessing PDF Documents

Creating & Saving PDF Documents Lesson Id 2

Creating & Saving PDF Documents

Navigating Content in a PDF Document Lesson Id 3

Navigating Content in a PDF Document

Modifying PDF Documents Lesson Id 4

Modifying PDF Documents

Reviewing PDF Documents Lesson Id 5

Reviewing PDF Documents

Converting PDF Files Lesson Id 6

Converting PDF Files

Customizing the Acrobat XI Pro Workspace Lesson Id 7

Customizing the Acrobat XI Pro Workspace

Creating PDFs from Technical Documents Lesson Id 8

Creating PDFs from Technical Documents

Enhancing PDF Documents Lesson Id 9

Enhancing PDF Documents

Securing PDF Documents Lesson Id 10

Securing PDF Documents

Creating Interactive PDF Forms Lesson Id 11

Creating Interactive PDF Forms

Finalizing PDF Files for Commercial Printing Lesson Id 12

Finalizing PDF Files for Commercial Printing

Accessing & Navigating SharePoint Team Sites Lesson Id 13

Accessing & Navigating SharePoint Team Sites

Working with Documents, Content, & Libraries Lesson Id 14

Working with Documents, Content, & Libraries

Working with Lists Lesson Id 15

Working with Lists

Configuring Your SharePoint Profile Lesson Id 16

Configuring Your SharePoint Profile

Integrating with Microsoft Office Lesson Id 17

Integrating with Microsoft Office

Working Offline & Remotely with SharePoint Lesson Id 18

Working Offline & Remotely with SharePoint

Creating a New Site Lesson Id 19

Creating a New Site

Adding & Configuring Libraries Lesson Id 20

Adding & Configuring Libraries

Adding & Configuring Lists Lesson Id 21

Adding & Configuring Lists

Configuring Site Settings, Navigation, & Search Lesson Id 22

Configuring Site Settings, Navigation, & Search

Assigning Permissions & Access Rights Lesson Id 23

Assigning Permissions & Access Rights

Configure Content Roll-Up, Summary Links, & Site Map Lesson Id 24

Configure Content Roll-Up, Summary Links, & Site Map

Identifying Nouns, Pronouns, & Verbs Lesson Id 25

Identifying Nouns, Pronouns, & Verbs

Identifying Adjectives & Adverbs Lesson Id 26

Identifying Adjectives & Adverbs

Indentifying Prepositions, Conjunctions, and Interjections Lesson Id 27

Indentifying Prepositions, Conjunctions, and Interjections

Identifying Rules Lesson Id 28

Identifying Rules

Identifying Correct Punctuation Lesson Id 29

Identifying Correct Punctuation

Identifying Sentence Fragments, Run-Ons, and Comma Splices Lesson Id 30

Identifying Sentence Fragments, Run-Ons, and Comma Splices

Improving Word Choices Lesson Id 31

Improving Word Choices

Building Effective Sentences Lesson Id 32

Building Effective Sentences

Editing Effectively Lesson Id 33

Editing Effectively

Avoiding Hypercorrections Lesson Id 34

Avoiding Hypercorrections

Getting Started Lesson Id 35

Getting Started

Working with Words Lesson Id 36

Working with Words

Constructing Sentences Lesson Id 37

Constructing Sentences

Creating Paragraphs Lesson Id 38

Creating Paragraphs

Writing Meeting Agendas Lesson Id 39

Writing Meeting Agendas

Writing E-Mails Lesson Id 40

Writing E-Mails

Writing Business Letters Lesson Id 41

Writing Business Letters

Writing Proposals Lesson Id 42

Writing Proposals

Writing Reports Lesson Id 43

Writing Reports

Other Types of Documents

Proofreading & Finishing Lesson Id 45

Proofreading & Finishing

Wrapping Up Lesson Id 46

Wrapping Up

E-Mail Basics Lesson Id 47

E-Mail Basics

E-Mail Policies Lesson Id 48

E-Mail Policies

E-Mail Features & Security Lesson Id 49

E-Mail Features & Security

E-Mail Messages Lesson Id 50

E-Mail Messages

E-Mail Effectiveness Lesson Id 51

E-Mail Effectiveness

Netiquette Guidelines Lesson Id 52

Netiquette Guidelines

Composing Online Correspondence Lesson Id 53

Composing Online Correspondence

Getting Started Lesson Id 54

Getting Started

The Big Picture Lesson Id 55

The Big Picture

Understanding Communication Barriers Lesson Id 56

Understanding Communication Barriers

Paraverbal Communication Skills Lesson Id 57

Paraverbal Communication Skills

Non-Verbal Communication Lesson Id 58

Non-Verbal Communication

Speaking Like a Star Lesson Id 59

Speaking Like a Star

Listening Skills Lesson Id 60

Listening Skills

Asking Good Questions Lesson Id 61

Asking Good Questions

Appreciative Inquiry Lesson Id 62

Appreciative Inquiry

Mastering the Art of Conversation Lesson Id 63

Mastering the Art of Conversation

Advanced Communication Skills Lesson Id 64

Advanced Communication Skills

Wrapping Up Lesson Id 65

Wrapping Up

Getting Started Lesson Id 66

Getting Started

Verbal Communication Skills Lesson Id 67

Verbal Communication Skills

Non-Verbal Communication Skills Lesson Id 68

Non-Verbal Communication Skills

Making Small Talk & Moving Beyond Lesson Id 69

Making Small Talk & Moving Beyond

Moving the Conversation Along Lesson Id 70

Moving the Conversation Along

Remembering Names Lesson Id 71

Remembering Names

Influencing Skills Lesson Id 72

Influencing Skills

Bringing People to Your Side Lesson Id 73

Bringing People to Your Side

Sharing Your Opinion Lesson Id 74

Sharing Your Opinion

Negotiation Basics Lesson Id 75

Negotiation Basics

Making an Impact Lesson Id 76

Making an Impact

Wrapping Up Lesson Id 77

Wrapping Up

Principles of Professional Behavior Lesson Id 78

Principles of Professional Behavior

Interview Etiquette Lesson Id 79

Interview Etiquette

Planning & Attending Business Meetings Lesson Id 80

Planning & Attending Business Meetings

Electronic Etiquette Lesson Id 81

Electronic Etiquette

Multicultural Etiquette Lesson Id 82

Multicultural Etiquette

Getting Started Lesson Id 83

Getting Started

Setting Smart Goals Lesson Id 84

Setting Smart Goals

Prioritizing Your Time Lesson Id 85

Prioritizing Your Time

Planning Wisely Lesson Id 86

Planning Wisely

Tackling Procastination Lesson Id 87

Tackling Procastination

Crisis Management Lesson Id 88

Crisis Management

Organizing Your Workspace Lesson Id 89

Organizing Your Workspace

Delegating Made Easy Lesson Id 90

Delegating Made Easy

Setting a Ritual Lesson Id 91

Setting a Ritual

Meeting Management Lesson Id 92

Meeting Management

Alternatives to Meetings Lesson Id 93

Alternatives to Meetings

Wrapping Up Lesson Id 94

Wrapping Up

Getting the "Right" Numbers Lesson Id 95

Getting the "Right" Numbers

Review of Financial Statements Lesson Id 96

Review of Financial Statements

Making Money Lesson Id 97

Making Money

Identifying Costs & Their Behaviors Lesson Id 98

Identifying Costs & Their Behaviors

Controlling Costs Lesson Id 99

Controlling Costs

Am I Breaking Even? Lesson Id 100

Am I Breaking Even?

Operating Leverage Lesson Id 101

Operating Leverage

Influences on Pricing Lesson Id 102

Influences on Pricing

Making the Numbers Work for You Lesson Id 103

Making the Numbers Work for You

Lesson Id	Title	Description
1	Accessing PDF Documents	Open a PDF Document <br />Browse a PDF Document
2	Creating & Saving PDF Documents	Create and Save a PDF Document from an Existing Document <br />Create a PDF Document from a Web Page <br />Combine Multiple PDF Documents
3	Navigating Content in a PDF Document	Perform a Search in a PDF Document <br />Search Multiple PDF Documents <br />Work with Bookmarks <br />Create Links and Buttons
4	Modifying PDF Documents	Manipulate PDF Document Pages <br />Edit Content in a PDF Document <br />Add Page Elements
5	Reviewing PDF Documents	Add Comments and Markup <br />Compare PDF Documents <br />Initiate and Manage a Review
6	Converting PDF Files	Reduce the File Size of a PDF Document <br />Optimize PDF Files <br />Convert and Reuse PDF Document Content
7	Customizing the Acrobat XI Pro Workspace	Customize the Toolbars <br />Customize the Tool Sets
8	Creating PDFs from Technical Documents	Create PDF Documents Using Autodesk AutoCAD <br />Measure Technical Drawings
9	Enhancing PDF Documents	Embed Multimedia <br />Enhance PDF Document Accessibility
10	Securing PDF Documents	Manage the Security of PDF Documents <br />Validate PDF Documents
11	Creating Interactive PDF Forms	Create a PDF Form <br />Compile and Manage PDF Form Data
12	Finalizing PDF Files for Commercial Printing	Apply Color Management Settings <br />Preview Printed Effects <br />Perform Preflight on a PDF Document <br />Create PDF/X, PDF/A, and PDF/E Compliant Files <br />Create a Composite and Color Separations
13	Accessing & Navigating SharePoint Team Sites	Access SharePoint Sites <br />Navigate SharePoint Sites
14	Working with Documents, Content, & Libraries	Upload Documents <br />Search for Documents and Files
15	Working with Lists	Add List Items <br />Modify List Items <br />Configure List Views <br />Filtering and Grouping with List Views
16	Configuring Your SharePoint Profile	Update and Share Your Profile Information <br />Share and Follow SharePoint Content <br />Creating a Blog
17	Integrating with Microsoft Office	Access and Save SharePoint Documents with Microsoft Office <br />Manage Document Versions through Office 2013 <br />Accessing SharePoint Data from Outlook 2013
18	Working Offline & Remotely with SharePoint	Synchronize Libraries, Sites, and MySite and Working Offline <br />Working from a Mobile Device
19	Creating a New Site	Create a Site <br />Change the Look and Feel of Your SharePoint Site
20	Adding & Configuring Libraries	Configure Document Library for Your SharePoint Team Site <br />Configure the Site Assets Library for Your SharePoint Site <br />Add and Configure a Wiki for Your SharePoint Site
21	Adding & Configuring Lists	Add an Announcement List <br />Add and Configure a Task List <br />Add and Configure Contact and Calendar Lists <br />Add and Configure a Blog Subsite <br />Add and Configure a Custom List to your SharePoint Site <br />Customize List Forms
22	Configuring Site Settings, Navigation, & Search	Configure Site Search Options <br />Configure Site Administration Settings <br />Configure Site Organization and Navigation
23	Assigning Permissions & Access Rights	Sharing Sites and Setting Site Permissions <br />Secure Lists, Libraries, and Documents
24	Configure Content Roll-Up, Summary Links, & Site Map	Add and Configure the Content Search Web Part <br />Add and Configure the Relevant Documents Web Part
25	Identifying Nouns, Pronouns, & Verbs	Identify Nouns<br />Identify Pronouns<br />Identify Verbs
26	Identifying Adjectives & Adverbs	Use Adjectives<br />Use Adverbs
27	Indentifying Prepositions, Conjunctions, and Interjections	Use Prepositions<br />Use Conjunctions<br />Use Interjections
28	Identifying Rules	Monitor Sentences<br />Monitor Modifiers<br />Avoid Common Errors
29	Identifying Correct Punctuation	Use Parentheses Correctly<br />Use Commas, Semicolons, and Quotation Marks<br />Use Numbers, Symbols, and Capitalization Correctly
30	Identifying Sentence Fragments, Run-Ons, and Comma Splices	Identify Sentence Fragments<br />Identify Run-ons, Comma Splices, and Solutions
31	Improving Word Choices	Identify Commonly Misused Words<br />Identify Synonyms, Antonyms, and Homonyms
32	Building Effective Sentences	Identify the Goal<br />Consider the Audience<br />Consider the Context
33	Editing Effectively	Use Correct Spelling<br />Achieve Clarity
34	Avoiding Hypercorrections	Avoid Hypercorrections<br />Achieve Simplicity
35	Getting Started	Icebreaker <br />Housekeeping Items<br />The Parking Lot<br />Workshop Objectives
36	Working with Words	Spelling<br />Grammar <br />Creating a Cheat Sheet
37	Constructing Sentences	Parts of a Sentence<br />Punctuation<br />Types of Sentences
38	Creating Paragraphs	The Basic Parts<br />Organization Methods
39	Writing Meeting Agendas	The Basic Structure<br />Choosing a Format<br />Writing the Agenda
40	Writing E-Mails	Addressing Your Message<br />Grammar and Acronyms
41	Writing Business Letters	The Basic Structure<br />Choosing a Format<br />Writing the Letter
42	Writing Proposals	The Basic Structure<br />Choosing a Format<br />Writing the Proposal
43	Writing Reports	The Basic Structure<br />Choosing a Format<br />Be guided by the: The purpose of the report<br />The seniority of your readers<br />Writing the Report
44	Other Types of Documents	Requests for Proposals<br />Projections<br />Executive Summaries<br />Business Cases
45	Proofreading & Finishing	A Proofreading Primer<br />How Peer Review Can Help<br />Printing and Publishing
46	Wrapping Up	Words from the Wise<br />Review of Parking Lot<br />Lessons Learned<br />Completion of Action Plans and Evaluations
47	E-Mail Basics	E-mail characteristics <br />Writing online versus on paper<br />Understanding the advantages and disadvantages of e-mail<br />Understanding the cultural significance of e-mail<br />E-mail programs<br />Using an e-mail program to send e-mail<br />When to use e-mail<br />Communicating by e-mail<br />Understanding when to avoid using e-mail<br />Writing an e-mail message<br />Using the MAIL acronym
48	E-Mail Policies	Company policies<br />Avoiding improper e-mail messages<br />Ensuring employee compliance to e-mail policies<br />Copyright laws, viruses, and liability<br />Avoiding copyright infringement<br />Avoiding viruses<br />Identifying e-mail liability
49	E-Mail Features & Security	Features of an e-mail program<br />Using attachments<br />Using priority labels and signature files<br />Features of an e-mail program<br />Using attachments<br />Using priority labels and signature files<br />Discussing e-mail program options<br />Securing e-mail<br />Using encryption and digital signatures<br />Using passwords
50	E-Mail Messages	Message headers<br />Using headers<br />E-mail message body<br />Including proper greeting<br />Structuring an e-mail message<br />Closing an e-mail message
51	E-Mail Effectiveness	E-mail recipients<br />Considering the factors that determine e-mail writing<br />Anticipating recipient reaction<br />Message management<br />Managing your e-mail effectively
52	Netiquette Guidelines	Netiquette style<br />Using proper tone<br />Following formatting guidelines<br />Emoticons and abbreviations<br />Using emoticons and electronic abbreviations
53	Composing Online Correspondence	Online communication<br />Achieving the objective of the message<br />Language and punctuation<br />Improving online writing style<br />Using punctuation correctly<br />Efficient writing habits<br />Constructing sentences<br />Constructing paragraphs<br />Editing e-mail messages
54	Getting Started	Icebreaker<br />Housekeeping Items<br />The Parking Lot<br />Workshop Objectives
55	The Big Picture	What is Communication?<br />How Do We Communicate?<br />Other Factors in Communication
56	Understanding Communication Barriers	An Overview of Common Barriers<br />Language Barriers<br />Cultural Barriers<br />Differences in Time and Place
57	Paraverbal Communication Skills	The Power of Pitch<br />The Truth about Tone<br />The Strength of Speed
58	Non-Verbal Communication	Understanding the Mehrabian Study<br />All About Body Language<br />Interpreting Gestures
59	Speaking Like a Star	S = Situation<br />T = Task<br />A = Action<br />R = Result<br />Summary
60	Listening Skills	Seven Ways to Listen Better Today<br />Understanding Active Listening<br />Sending Good Signals to Others
61	Asking Good Questions	Open Questions<br />Closed Questions<br />Probing Questions
62	Appreciative Inquiry	The Purpose of AI<br />The Four Stages<br />Examples and Case Studies
63	Mastering the Art of Conversation	Level One: Discussing General Topics<br />Level Two: Sharing Ideas and Perspectives<br />Level Three: Sharing Personal Experiences<br />Our Top Networking Tips
64	Advanced Communication Skills	Understanding Precipitating Factors<br />Establishing Common Ground<br />Using “I” Messages
65	Wrapping Up	Words from the Wise<br />Review of Parking Lot<br />Lessons Learned<br />Completion of Action Plans and Evaluations
66	Getting Started	Icebreaker<br />Housekeeping Items<br />The Parking Lot<br />Workshop Objectives
67	Verbal Communication Skills	Listening and Hearing: They Aren’t the Same Thing<br />Asking Questions<br />Communicating with Power
68	Non-Verbal Communication Skills	Body Language<br />The Signals You Send to Others<br />It’s Not What You Say, It’s How You Say It
69	Making Small Talk & Moving Beyond	The Four Levels of Conversation
70	Moving the Conversation Along	Asking for Examples<br />Using Repetition<br />Using Summary Questions<br />Asking for Clarity and Completeness
71	Remembering Names	Creating a Powerful Introduction<br />Using Mnemonics<br />Uh-Oh…I’ve Forgotten Your Name
72	Influencing Skills	Seeing the Other Side<br />Building a Bridge<br />Giving In Without Giving Up
73	Bringing People to Your Side	A Dash of Emotion<br />Plenty of Facts<br />Bringing It All Together
74	Sharing Your Opinion	Using I-Messages<br />Disagreeing Constructively<br />Building Consensus
75	Negotiation Basics	Preparation<br />Opening<br />Bargaining<br />Closing
76	Making an Impact	Creating a Powerful First Impression<br />Assessing a Situation<br />Being Zealous without Being Offensive
77	Wrapping Up	Words from the Wise<br />Review of Parking Lot<br />Lessons Learned<br />Completion of Action Plans and Evaluations
78	Principles of Professional Behavior	Always Be Your Best<br />Meeting and Greeting<br />Sending Social Invitations to Business Associates
79	Interview Etiquette	Interviewing<br />Before the Interview<br />In the Waiting Room<br />During the Interview<br />After the Interview<br />Job Fair Interviews
80	Planning & Attending Business Meetings	Office Meetings<br />Meal Meetings
81	Electronic Etiquette	Voicemail<br />Cell Phones<br />Email
82	Multicultural Etiquette	Defining the Challenge<br />Five Steps to Dealing with Diversity<br />Guidelines for Managing Diverse Relationships.
83	Getting Started	Icebreaker <br />Housekeeping Items <br />The Parking Lot <br />Workshop Objectives
84	Setting Smart Goals	The Three P's<br />The SMART Way<br />Prioritizing Your Goals<br />Visualization
85	Prioritizing Your Time	The 80/20 Rule<br />The Urgent/Important Matrix<br />Being Assertive
86	Planning Wisely	Creating Your Productivity Journal<br />Maximizing the Power of Your Productivity Journal<br />The Glass Jar: Rocks, Pebbles, Sand, and Water<br />Chunk, Block, and Tackle<br />Ready, Fire, Aim!
87	Tackling Procastination	Why We Procrastinate<br />Nine Ways to Overcome Procrastination<br />Eat That Frog!
88	Crisis Management	When the Storm Hits<br />Creating a Plan<br />Executing the Plan<br />Lessons Learned
89	Organizing Your Workspace	De-Clutter<br />Managing Workflow<br />Dealing with E-mail<br />Using Calendars
90	Delegating Made Easy	When to Delegate<br />To Whom Should You Delegate?<br />How Should You Delegate?<br />Keeping Control<br />The Importance of Full Acceptance
91	Setting a Ritual	What is a Ritual?<br />Ritualizing Sleep, Meals, and Exercise<br />Example Rituals<br />Using Rituals to Maximize Time
92	Meeting Management	Deciding if a Meeting is Necessary<br />Using the PAT Approach<br />Building the Agenda<br />Keeping Things in Track<br />Making Sure the Meeting Was Worthwhile
93	Alternatives to Meetings	Instant Messaging and Chat Rooms<br />Teleconferencing<br />E-mail Lists and Online Groups<br />Collaboration Applications
94	Wrapping Up	Words from the Wise<br />Review of Parking Lot<br />Lessons Learned<br />Completion of Action Plans and Evaluations
95	Getting the "Right" Numbers	Qualitative vs. Quantitative Decision-Making<br />Standards<br />Effective and Efficient Decisions<br />Constraints
96	Review of Financial Statements	The Balance Sheet and Income Statement<br />Statements of Cash Flow<br />What the Financial Statements Do Not Tell You
97	Making Money	Maximizing Profit or Minimizing Cost<br />Thinking in Units<br />Defining Cost
98	Identifying Costs & Their Behaviors	Fixed, Variable, and Mixed Costs<br />Relevant Range<br />Cost Per Unit<br />Cost Categories on the Income Statement<br />Discerning Variable Costs<br />Discerning Mixed Costs
99	Controlling Costs	Contribution Margin on the Income Statement<br />Activity-Based Costing<br />Non-Value-Added Activity
100	Am I Breaking Even?	The Cost-Volume-Profit Graph<br />The Contribution Margin Approach to Break-Even<br />Calculating 'What If' Profit<br />Margin of Safety
101	Operating Leverage	Defining Operating Leverage<br />Operating Leverage and the Bottom Line
102	Influences on Pricing	Pricing in Line with the Competition<br />Trade-Offs Between Price and Demand<br />Elasticity of Demand Illustrated<br />Market and Cost Influences on Pricing<br />Qualitative Factors in Relation to Price
103	Making the Numbers Work for You	Responsible Decision-Making<br />Quality Mangement