Business Soft Skills
E-Learning
Description
In this course, students will learn how to communicate, act and manage time effective in a business environment.
In this course, students will learn how to communicate, act and manage time effective in a business environment.
Upon successful completion of this course, students will be able to communicate, be professional and manage their time effectively in a business environment.
This course is intended for individuals who want to gain basic knowledge communicating, etiquette, professionalism and time management for the office environment.
| Lesson Id | Title | Description |
|---|---|---|
| 1 | Getting Started |
Icebreaker Housekeeping Items The Parking Lot Workshop Objectives |
| 2 | The Big Picture |
What is Communication? How Do We Communicate? Other Factors in Communication |
| 3 | Understanding Communication Barriers |
An Overview of Common Barriers Language Barriers Cultural Barriers Differences in Time and Place |
| 4 | Paraverbal Communication Skills |
The Power of Pitch The Truth about Tone The Strength of Speed |
| 5 | Non-Verbal Communication |
Understanding the Mehrabian Study All About Body Language Interpreting Gestures |
| 6 | Speaking like a Star |
S = Situation T = Task A = Action R = Result Summary |
| 7 | Listening Skills |
Seven Ways to Listen Better Today Understanding Active Listening Sending Good Signals to Others |
| 8 | Asking Good Questions |
Open Questions Closed Questions Probing Questions |
| 9 | Appreciative Inquiry |
The Purpose of AI The Four Stages Examples and Case Studies |
| 10 | Mastering the Art of Conversation |
Level One: Discussing General Topics Level Two: Sharing Ideas and Perspectives Level Three: Sharing Personal Experiences Our Top Networking Tips |
| 11 | Advanced Communication Skills |
Understanding Precipitating Factors Establishing Common Ground Using “I” Messages |
| 12 | Wrapping Up |
Words from the Wise Review of Parking Lot Lessons Learned Completion of Action Plans and Evaluations |
| 13 | Principles of Professional Behavior |
Always be Your Best Meeting and Greeting Sending Social Invitations to Business Associates |
| 14 | Interview Etiquette |
Interviewing Before the Interview In the Waiting Room During the Interview After the Interview Job Fair Interviews |
| 15 | Planning & Attending Business Meetings |
Office Meetings Meal Meetings |
| 16 | Electronic Etiquette |
Voicemail Cell Phones |
| 17 | Multiculture Etiquette |
Defining the Challenge Five Steps to Dealing with Diversity Guidelines for Managing Diverse Relationships |
| 18 | Time Management Concepts |
Benefits of better time utilization Who controls your schedule? |
| 19 | Your Job: What You Are Responsible for Accomplishing? |
Your job responsibilities Setting objectives Setting priorities |
| 20 | How to Use Your Time |
Gathering data-the time log Analyzing the data |
| 21 | Delegation: Working Through Others |
Why some people don't delegate Levels of delegation How to delegate Benefits of delegation Getting started |
| 22 | Planning: Keys to Achievement | Planning: Keys to Achievement |
| 23 | Coping with Common Time Wasters |
Coping with self-generated time wasters Coping with environmental time wasters |
| 24 | Personal Needs that Get in the Way of Effective Time Utilization |
Needs profile analysis Self-assessment questionnaire Applying needs assessment results |
| 25 | Planning for Improvement |
Six tips for effective time management Planning for improved time utilization |
| 26 | Follow-Up: Staying on Track |
Time savings progress report Time savings progress chart Time management progress survey |
Self-Paced
Free
This course includes: :
Full lifetime access