Information Technology

Business Soft Skills

Instructor-Led 26 Agenda

Description

In this course, students will learn how to communicate, act and manage time effective in a business environment.

Course Overview

In this course, students will learn how to communicate, act and manage time effective in a business environment.

Course Objective

Upon successful completion of this course, students will be able to communicate, be professional and manage their time effectively in a business environment.

Who Should Attend

This course is intended for individuals who want to gain basic knowledge communicating, etiquette, professionalism and time management for the office environment.

Getting Started Lesson Id 1

Getting Started

The Big Picture Lesson Id 2

The Big Picture

Understanding Communication Barriers Lesson Id 3

Understanding Communication Barriers

Paraverbal Communication Skills Lesson Id 4

Paraverbal Communication Skills

Non-Verbal Communication Lesson Id 5

Non-Verbal Communication

Speaking like a Star Lesson Id 6

Speaking like a Star

Listening Skills Lesson Id 7

Listening Skills

Asking Good Questions Lesson Id 8

Asking Good Questions

Appreciative Inquiry Lesson Id 9

Appreciative Inquiry

Mastering the Art of Conversation Lesson Id 10

Mastering the Art of Conversation

Advanced Communication Skills Lesson Id 11

Advanced Communication Skills

Wrapping Up Lesson Id 12

Wrapping Up

Principles of Professional Behavior Lesson Id 13

Principles of Professional Behavior

Interview Etiquette Lesson Id 14

Interview Etiquette

Planning & Attending Business Meetings Lesson Id 15

Planning & Attending Business Meetings

Electronic Etiquette Lesson Id 16

Electronic Etiquette

Multiculture Etiquette Lesson Id 17

Multiculture Etiquette

Time Management Concepts Lesson Id 18

Time Management Concepts

Your Job: What You Are Responsible for Accomplishing? Lesson Id 19

Your Job: What You Are Responsible for Accomplishing?

How to Use Your Time Lesson Id 20

How to Use Your Time

Delegation: Working Through Others Lesson Id 21

Delegation: Working Through Others

Planning: Keys to Achievement Lesson Id 22

Planning: Keys to Achievement

Coping with Common Time Wasters Lesson Id 23

Coping with Common Time Wasters

Personal Needs that Get in the Way of Effective Time Utilization Lesson Id 24

Personal Needs that Get in the Way of Effective Time Utilization

Planning for Improvement Lesson Id 25

Planning for Improvement

Follow-Up: Staying on Track Lesson Id 26

Follow-Up: Staying on Track

Lesson Id	Title	Description
1	Getting Started	Icebreaker<br />Housekeeping Items<br />The Parking Lot<br />Workshop Objectives
2	The Big Picture	What is Communication?<br />How Do We Communicate?<br />Other Factors in Communication
3	Understanding Communication Barriers	An Overview of Common Barriers<br />Language Barriers<br />Cultural Barriers<br />Differences in Time and Place
4	Paraverbal Communication Skills	The Power of Pitch<br />The Truth about Tone<br />The Strength of Speed
5	Non-Verbal Communication	Understanding the Mehrabian Study<br />All About Body Language<br />Interpreting Gestures
6	Speaking like a Star	S = Situation<br />T = Task<br />A = Action<br />R = Result<br />Summary
7	Listening Skills	Seven Ways to Listen Better Today<br />Understanding Active Listening<br />Sending Good Signals to Others
8	Asking Good Questions	Open Questions<br />Closed Questions<br />Probing Questions
9	Appreciative Inquiry	The Purpose of AI<br />The Four Stages<br />Examples and Case Studies
10	Mastering the Art of Conversation	Level One: Discussing General Topics<br />Level Two: Sharing Ideas and Perspectives<br />Level Three: Sharing Personal Experiences<br />Our Top Networking Tips
11	Advanced Communication Skills	Understanding Precipitating Factors<br />Establishing Common Ground<br />Using “I” Messages
12	Wrapping Up	Words from the Wise<br />Review of Parking Lot<br />Lessons Learned<br />Completion of Action Plans and Evaluations
13	Principles of Professional Behavior	Always be Your Best<br />Meeting and Greeting<br />Sending Social Invitations to Business Associates
14	Interview Etiquette	Interviewing<br />Before the Interview<br />In the Waiting Room<br />During the Interview<br />After the Interview<br />Job Fair Interviews
15	Planning & Attending Business Meetings	Office Meetings<br />Meal Meetings
16	Electronic Etiquette	Voicemail<br />Cell Phones<br />Email
17	Multiculture Etiquette	Defining the Challenge<br />Five Steps to Dealing with Diversity <br />Guidelines for Managing Diverse Relationships
18	Time Management Concepts	Benefits of better time utilization<br />Who controls your schedule?
19	Your Job: What You Are Responsible for Accomplishing?	Your job responsibilities<br />Setting objectives<br />Setting priorities
20	How to Use Your Time	Gathering data-the time log<br />Analyzing the data
21	Delegation: Working Through Others	Why some people don't delegate<br />Levels of delegation<br />How to delegate<br />Benefits of delegation<br />Getting started
22	Planning: Keys to Achievement	Planning: Keys to Achievement
23	Coping with Common Time Wasters	Coping with self-generated time wasters<br />Coping with environmental time wasters
24	Personal Needs that Get in the Way of Effective Time Utilization	Needs profile analysis<br />Self-assessment questionnaire<br />Applying needs assessment results
25	Planning for Improvement	Six tips for effective time management<br />Planning for improved time utilization
26	Follow-Up: Staying on Track	Time savings progress report<br />Time savings progress chart<br />Time management progress survey