Negotiation Skills
E-Learning
Description
This workshop will give participants an understanding of the phases of negotiation, tools to use during a negotiation, and ways to build win-win solutions for all those involved.
This workshop will give participants an understanding of the phases of negotiation, tools to use during a negotiation, and ways to build win-win solutions for all those involved.
Although people often think of boardrooms, suits, and million dollar deals when they hear the word "negotiation" the truth is that we negotiate all the time. For example, have you ever: decided where to eat with a group of friends? Decided on the chore assignments with your family> Asked your boss for a raise? These are all situations that involve negotiating!
Business professionals who may or may not be in a supervisory position and want to learn negotiating skills.
| Lesson Id | Title | Description |
|---|---|---|
| 1 | Getting Started |
Icebreaker Housekeeping Items The Parking Lot Workshop Objectives |
| 2 | Understanding Negotiation |
The Three Phases Skills for Successful Negotiating |
| 3 | Getting Prepared |
Establishing Your WATNA and BATNA Identifying Your WAP Identifying Your ZOPA Personal Preparation |
| 4 | Laying the Groundwork |
Setting the Time and Place Establishing Common Ground Creating a Negotiation Framework The Negotiation Process |
| 5 | Phase One - Exchanging Information |
Getting off on the Right Foot What to Share What to Keep to Yourself |
| 6 | Phase Two - Bargaining |
What to Expect Techniques to Try How to Break an Impasse |
| 7 | About Mutual Gain |
Three Ways to See Your Options About Mutual Gain What Do I Want? What Do They Want? What Do We Want? |
| 8 | Phase Three - Closing |
Reaching Consensus Building an Agreement Setting the Terms of the Agreement |
| 9 | Dealing with Difficult Issues |
Being Prepared for Environmental Tactics Dealing with Personal Attacks Controlling Your Emotions Deciding When It’s Time to Walk Away |
| 10 | Negotiating Outside the Boardroom |
Adapting the Process for Smaller Negotiations Negotiating via Telephone Negotiating via Email |
| 11 | Negotiating on Behalf of Someone Else |
Choosing the Negotiating Team Covering All the Bases Dealing with Tough Questions |
| 12 | Wrapping Up |
Words from the Wise Review of Parking Lot Lessons Learned Completion of Action Plans and Evaluations |