Interpersonal Skills
E-Learning
Description
In this course, students will be shown how to apply advanced verbal and written communication techniques in the workplace.
In this course, students will be shown how to apply advanced verbal and written communication techniques in the workplace.
We’ve all met that dynamic, charismatic person that just has a way with others, and has a way of being remembered. This workshop will help participants work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations.
Business professionals who are interested in learning effective written and verbal communication techniques.
| Lesson Id | Title | Description |
|---|---|---|
| 1 | Getting Started |
Icebreaker Housekeeping Items The Parking Lot Workshop Objectives |
| 2 | Verbal Communication Skills |
Listening and Hearing: They Aren’t the Same Thing Asking Questions Communicating with Power |
| 3 | Non-Verbal Communication Skills |
Body Language The Signals You Send to Others It’s Not What You Say, It’s How You Say It |
| 4 | Making Small Talk and Moving Beyond | The Four Levels of Conversation |
| 5 | Moving the Conversation Along |
Asking for Examples Using Repetition Using Summary Questions Asking for Clarity and Completeness |
| 6 | Remembering Names |
Creating a Powerful Introduction Using Mnemonics Uh-Oh…I’ve Forgotten Your Name |
| 7 | Influencing Skills |
Seeing the Other Side Building a Bridge Giving In Without Giving Up |
| 8 | Bringing People to Your Side |
A Dash of Emotion Plenty of Facts Bringing It All Together |
| 9 | Sharing Your Opinion |
Using I-Messages Disagreeing Constructively Building Consensus |
| 10 | Negotiation Basics |
Preparation Opening Bargaining Closing |
| 11 | Making an Impact |
Creating a Powerful First Impression Assessing a Situation Being Zealous without Being Offensive |
| 12 | Wrapping Up |
Words from the Wise Review of Parking Lot Lessons Learned Completion of Action Plans and Evaluations |
Self-Paced
Free
This course includes: :
Full lifetime access