Information Technology

Interpersonal Skills

Instructor-Led 12 Agenda

Description

In this course, students will be shown how to apply advanced verbal and written communication techniques in the workplace.

Course Overview

In this course, students will be shown how to apply advanced verbal and written communication techniques in the workplace.

Course Objective

We’ve all met that dynamic, charismatic person that just has a way with others, and has a way of being remembered. This workshop will help participants work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations.

Who Should Attend

Business professionals who are interested in learning effective written and verbal communication techniques.

Getting Started Lesson Id 1

Getting Started

Verbal Communication Skills Lesson Id 2

Verbal Communication Skills

Non-Verbal Communication Skills Lesson Id 3

Non-Verbal Communication Skills

Making Small Talk and Moving Beyond Lesson Id 4

Making Small Talk and Moving Beyond

Moving the Conversation Along Lesson Id 5

Moving the Conversation Along

Remembering Names Lesson Id 6

Remembering Names

Influencing Skills Lesson Id 7

Influencing Skills

Bringing People to Your Side Lesson Id 8

Bringing People to Your Side

Sharing Your Opinion Lesson Id 9

Sharing Your Opinion

Negotiation Basics Lesson Id 10

Negotiation Basics

Making an Impact Lesson Id 11

Making an Impact

Wrapping Up Lesson Id 12

Wrapping Up

Lesson Id	Title	Description
1	Getting Started	Icebreaker<br />Housekeeping Items<br />The Parking Lot<br />Workshop Objectives
2	Verbal Communication Skills	Listening and Hearing: They Aren’t the Same Thing<br />Asking Questions<br />Communicating with Power
3	Non-Verbal Communication Skills	Body Language<br />The Signals You Send to Others<br />It’s Not What You Say, It’s How You Say It
4	Making Small Talk and Moving Beyond	The Four Levels of Conversation
5	Moving the Conversation Along	Asking for Examples<br />Using Repetition<br />Using Summary Questions<br />Asking for Clarity and Completeness
6	Remembering Names	Creating a Powerful Introduction<br />Using Mnemonics<br />Uh-Oh…I’ve Forgotten Your Name
7	Influencing Skills	Seeing the Other Side<br />Building a Bridge<br />Giving In Without Giving Up
8	Bringing People to Your Side	A Dash of Emotion<br />Plenty of Facts<br />Bringing It All Together
9	Sharing Your Opinion	Using I-Messages<br />Disagreeing Constructively<br />Building Consensus
10	Negotiation Basics	Preparation<br />Opening<br />Bargaining<br />Closing
11	Making an Impact	Creating a Powerful First Impression<br />Assessing a Situation<br />Being Zealous without Being Offensive
12	Wrapping Up	Words from the Wise<br />Review of Parking Lot<br />Lessons Learned<br />Completion of Action Plans and Evaluations