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Information Technology
Microsoft Dynamics CRM 4.0 User Training
What You'll Learn
After completing this course, students will be able to: Microsoft CRM User Interface and application terminology, Basic and advanced navigation and record maintenance, Microsoft CRM Client for Outlook functionality and synchronization, Planning and budgeting tasks related to marketing campaigns, Create and manage customer lists
Description
This three-day instructor-led course provides students with the knowledge and skills to improve their business processes by using the key features of sales management, marketing automation, service management, and service scheduling.
Who Should Attend
This course is intended for individuals or anyone that plans to implement, use, maintain, or support Microsoft CRM in their organization.
Course Overview
This three-day instructor-led course provides students with the knowledge and skills to improve their business processes by using the key features of sales management, marketing automation, service management, and service scheduling.
Course Prerequisites
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Course Agenda
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